Understanding your Tideflow subscription and invoices

Whether you're on a monthly or annual plan, this article breaks down how billing works in Tideflow, what to expect on your invoice, and where to manage your subscription details.

Where to find your billing details

1. Go to Settings > Billing.
2. View your current plan, billing cycle, and renewal date.
3. Click Invoices to download past invoices or receipts.

What your invoice includes

• Subscription tier and number of active users
• Billing period (start and end dates)
• Applicable taxes based on your billing address
• Payment method and confirmation

Changing your billing settings

• Update your billing address or payment method in the Billing Settings tab.
• To add a billing contact, go to Team Settings > Contacts.

Common questions

Q: How do I get a copy of my invoice?
A: Go to Settings > Billing > Invoices and click Download.

Q: Can I get a prorated refund?
A: Proration is applied automatically when changing plans mid-cycle. Refunds depend on your plan type.