How to contact Tideflow support

If you’re stuck or something isn’t working as expected, our support team is here to help. This article explains the ways you can reach us and what to expect when you do.

Contact options

1. In-app chat

• Click the Help icon in the bottom right of your workspace.
• Type your question. Our AI Agent will try to assist immediately.
• If the issue requires a human touch, you can escalate to our support team.

2. Help Center form

• Visit our Contact Support page.
• Fill in the form with your details, issue description, and any attachments.
• Choose the priority level to help us route your request appropriately.

3. Email support

• You can also reach us directly at [e-mail].
• Be sure to include your workspace name and as much context as possible.

Support hours and response times

• Standard support is available Monday to Friday, 9am–6pm (your local time).
• Average first response time: under 1 business day
• Priority issues (e.g. access loss, major outage) are responded to faster based on your plan.

Tips for faster support

• Include screenshots or screen recordings when possible.
• Share exact steps to reproduce the issue.
• Let us know if it’s affecting one user or your whole team.