Troubleshooting slow performance in Tideflow

If Tideflow feels slow or unresponsive, this article outlines possible causes and steps you can take to improve performance across your workspace.

Common symptoms

• Slow loading of dashboards or project views
• Delays when switching between tabs or tasks
• Long wait times when saving or updating tasks

Step 1: Check your browser

• Tideflow performs best in the latest versions of Chrome, Firefox, or Safari.
• Clear your browser cache and cookies.
• Disable browser extensions that may interfere with performance (especially blockers or privacy tools).

Step 2: Reduce workspace load

• Archive inactive projects to lighten the project list.
• Limit the number of open tabs or embedded files in task views.
• Use filters to narrow down large project views.

Step 3: Check your network

• Ensure a stable internet connection (Wi-Fi strength or VPN stability can affect speed).
• If possible, test on a different network to rule out local connectivity issues.

Step 4: Report the issue

If performance remains slow:

1. Go to Help > Contact Support.
2. Include details such as:
   • Time of day
   • Specific actions that are slow
   • Whether it affects all users or specific ones
   • Your browser and OS