Charlotte Glass

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  • Managing tasks: Assignments, due dates, and statuses

    Tideflow tasks are the building blocks of your projects. This guide covers how to assign tasks, set due dates, and manage task statuses so your team stays aligned and on track.Assigning tasksOpen a...

  • How to create your first project in Tideflow

    Projects in Tideflow help you organize related tasks, collaborate with your team, and track progress. Follow these steps to create your first project and set it up for success.Step 1: Create a new ...

  • How to set up your Tideflow workspace

    Before your team can start collaborating in Tideflow, you'll need to configure your workspace. This article walks you through the setup steps to ensure everything is ready for projects, tasks, and ...

  • Tideflow 101: Key concepts and how it works

    New to Tideflow? This guide gives you a high-level overview of how Tideflow helps teams manage projects, collaborate, and automate workflows—all in one place.What is Tideflow?Tideflow is a collabor...

  • What’s new in Tideflow: July 2025 product updates

    Stay informed on the latest improvements in Tideflow. Each month, we release new features, enhancements, and bug fixes to make your experience even better. Here’s what’s new for July 2025.🔍 AI Agen...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...