Charlotte Glass

If Tideflow feels slow or unresponsive, this article outlines possible causes and steps you can take to improve performance across your workspace.Common symptomsSlow loading of dashboards or projec...

Having trouble logging in? This guide covers common login problems and how to reset your Tideflow password quickly.Can't log in?Here are a few things to check first:Email spelling: Make sure you’re...

Some issues require urgent attention—this guide explains how to escalate a support request and what service levels (SLAs) you can expect based on your plan.When to escalate an issueYou should escal...

If you’re stuck or something isn’t working as expected, our support team is here to help. This article explains the ways you can reach us and what to expect when you do.Contact options1. In-app cha...

Tideflow safeguards your data with regular backups and clear retention policies. This article explains how we handle backups, what happens when data is deleted, and what control you have over reten...

Tideflow is built with security and privacy at its core. This article outlines how we protect your data, meet compliance standards, and give you control over your workspace’s security settings.Our ...

Tideflow uses roles to control what users can see and do in your workspace. This article breaks down each role and how to use them to manage access effectively.Available roles in TideflowAdminFull ...

As your workspace grows, you’ll need to invite team members, assign roles, and manage access. This article explains how to add users and keep your team organized.How to invite team membersGo to Tea...

Need to change your plan? Whether you're growing your team or scaling back, this guide walks you through updating or canceling your Tideflow subscription.How to change your planGo to Settings > Bil...

Whether you're on a monthly or annual plan, this article breaks down how billing works in Tideflow, what to expect on your invoice, and where to manage your subscription details.Where to find your ...